This course covers customer services skills along with attending and providing quality pharmaceutical services to patients. Learning how to manage and deal with patients with different illnesses, temperaments, and needs will be discussed. Emphasis will be given to how pharmacy technicians communicate and provide pharmaceutical services to older population. In addition, this course will increase the student’s awareness of the importance of effective communication skills with patients, pharmacists, and members of the medical team.

This course is an introduction to the behavioral sciences as they apply to business and management. It includes a study of individual behavior as it relates to leadership traits, individual behavior in organizations, and related subjects of motivation and leadership. Consideration of perceptions, attitudes, and values as they affect management decisions and actions. 

This  course  presents  communication as  being  integral  to  management  strategy  and  operational success. This course develops a foundation for developing effective messages, both written and verbal, from concept to delivery.  Students will be introduced to how to prepare clear, precise presentations using visual support and non-visual concepts. The course also touches elements of persuasive, credible and convincing communication, including how communicate information easily to a busy executive-level leader. 

In this course the student will identify business leadership skills needed to develop a positive work environment and achieve effective management of a business or department. Leadership strategies will be discussed and analyzed. The student will be required to assess personal strengths and weaknesses as they relate to their own business success.  The roles of management in team-oriented operations, and the concept of team building will be emphasized in this course

This course will provide the student with a review of the classification of drugs used to categorize drugs.  The student will also become familiar with the most commonly prescribed drugs in each category and will obtain knowledge about the basic pharmacology, drug classification, generic and trade names, uses, adverse effects and drug interactions.